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Hearing Conservation Program Coordinator: Complete Responsibilities and Best Practices

Matt Reinhold, COO & Co-Founder at SoundtraceMatt ReinholdCOO & Co-Founder13 min readMarch 1, 2026
HCP Management·OSHA Compliance·13 min read·Updated March 2026

Every occupational hearing conservation program needs someone responsible for making it actually run: scheduling audiometric testing on the 12-month cycle, managing enrollment as new workers are hired, coordinating with the professional supervisor on STS cases, maintaining records, and ensuring training is delivered on schedule. This coordinator role is not defined as a specific position by OSHA — but the functions it encompasses are all legally required, and when no one owns them, they fall through the cracks.

Soundtrace automates the most time-consuming coordinator functions — scheduling notifications, STS flags, 300 Log tracking, and training reminders — so that the coordinator can focus on the human judgment aspects of program management.

12-month
Annual audiogram window the coordinator must track per employee — the most operationally demanding recurring obligation
21 days
STS notification window the coordinator must execute after PLHCP confirmation — written notice, HPD refitting, documentation
30 years
Post-employment record retention the coordinator’s recordkeeping system must support for every enrolled worker
The Gap When No One Owns the Role

When HCP coordination is treated as a peripheral responsibility rather than a defined function with clear ownership, audiograms slip past their 12-month window, STS notifications are delayed, enrollment gaps accumulate, and training records become unreliable. The coordinator role is not a formality. It is the operational spine of the program.

The Coordinator Role: Scope and Authority

The HCP coordinator is the operational hub of the hearing conservation program. They do not make clinical determinations — that is the PLHCP’s role — but they manage every process that makes clinical determinations possible: ensuring workers are enrolled, tested on schedule, notified when required, equipped with hearing protection, trained annually, and that all of this is documented in a way that would survive an OSHA inspection or workers’ compensation discovery request.

HCP Coordinator: The 6 Core Responsibility Areas
The coordinator owns the operational execution of all six areas. The PLHCP owns the clinical determinations that emerge from audiometric results. Neither can substitute for the other — and neither function runs without the other.
HCP COORDINATOR — 6 CORE RESPONSIBILITY AREAS (OPERATIONAL, NOT CLINICAL) 1. Enrollment Management New hires, job changes, contractor coverage Baseline scheduling trigger within 6 months 2. Test Scheduling Track individual 12-month windows; send reminders; reschedule missed appointments 3. STS Follow-Up Execute 21-day notification; refit HPD; coordinate 300 Log entry — highest risk area 4. HPD Management Inventory, dispensing, fit testing coordination Post-STS HPD upgrade within 21-day window 5. Training Administration Deliver or schedule annual training; per-employee completion records on file 6. Recordkeeping Audiograms: employment + 30 yrs; noise monitoring: 2 yrs; access within 15 days

Coordinator vs. PLHCP: Different Responsibilities

The most important boundary in the HCP coordinator role is the line between operational coordination and clinical determination. The coordinator does not make STS determinations, does not assess work-relatedness, and does not make medical referral decisions. These are PLHCP functions that require a license.

FunctionCoordinatorPLHCP (Professional Supervisor)
Schedule audiometric testsYes — core coordinator functionNo (unless also conducting tests)
Confirm STS determinationNo — PLHCP onlyYes — required by 1910.95(g)(7)
Send STS notification to employeeYes — after PLHCP confirms STSNo
Determine work-relatednessNo — PLHCP onlyYes — required by 1904.10
Enter 300 Log hearing loss casesYes — based on PLHCP determinationNo
Manage HPD inventory and dispensingYes — core coordinator functionNo
Deliver or schedule annual trainingYes — core coordinator functionNo
Maintain audiometric recordsYes — core coordinator functionNo

Managing Enrollment: Who Is In and Who Should Be

The coordinator maintains the enrollment roster and ensures it reflects the current workforce. Enrollment is required for all workers exposed at or above 85 dBA TWA. Key enrollment management tasks include: new hire enrollment with baseline scheduling within 6 months; tracking workers moved from low-noise to high-noise roles; and knowing whose HCP program covers contractors and staffing agency workers in noise-exposed areas.

Audiometric Testing Scheduling: The 12-Month Window

Every enrolled worker must receive an annual audiogram within 12 months of their previous audiogram. The coordinator must track individual testing dates, generate reminders before windows expire, and reschedule workers who miss their testing appointment before their window closes.

The 12-month window closes faster than it looks

A worker tested on March 15 has until March 15 of the following year for their next audiogram — not the end of the calendar year. Coordinating multiple workers across different original test dates requires systematic tracking rather than a calendar-year approach. Missed windows are a citation item.

Hearing Protection Management

The coordinator manages the HPD program: ensuring adequate supply of approved devices, maintaining dispensers, coordinating fit testing, and tracking which device each enrolled worker is using. When a worker receives an STS notification and requires HPD refitting or upgrading, the coordinator ensures this happens within the 21-day window and documents the response.

Training Administration

OSHA 1910.95(k) requires annual training for all workers enrolled in the HCP. The coordinator must ensure every enrolled worker receives training each year, maintain records of completion, and have documentation available for OSHA inspection. Training content must cover the effects of noise on hearing, the purpose of audiometric testing, HPD selection and use, and HCP program requirements.

STS Follow-Up Coordination: The 21-Day Clock

STS Follow-Up: The Coordinator’s 5-Step 21-Day Action Sequence
When the PLHCP confirms an STS, the coordinator’s 21-day clock starts. Each step has a regulatory basis and a documentation requirement. Failure to complete any step on time is a citable violation. The coordinator executes; the PLHCP determines.
STS CONFIRMED — 21-DAY COORDINATOR ACTION SEQUENCE STARTS NOW 1 Receive PLHCP Confirmation Clock starts on PLHCP sign-off date, not test date Day 0 — clock starts 2 Send Written Notification Written notice to employee; verbal alone is insufficient Within 21 days — hard deadline 3 HPD Refit & Retrain Schedule refit; upgrade if NRR inadequate; document all changes Within 21-day window 4 Offer 30-Day Retest (Optional) If employer elects, schedule retest; result governs if STS resolves Employer policy decision 5 300 Log Entry If Work-Related Based on PLHCP work-relatedness call; record within 7 days 7 days from PLHCP determination

Recordkeeping

The coordinator maintains the audiometric records required by OSHA 1910.95(m): employee audiograms (retained for employment duration plus 30 years), noise exposure measurements (retained for 2 years), and other program records. The recordkeeping system must support employee access to their own records within 15 working days of a written request.


Frequently asked questions

Who should be the HCP coordinator at my company?
Typically a safety manager, EHS coordinator, or HR professional with organizational access to track workers’ noise exposure status, schedule testing, manage records, and coordinate training. The coordinator does not need to be CAOHC-certified or medically licensed, but must understand the operational requirements of 1910.95 and maintain clear communication with the PLHCP.
Can the HCP coordinator make STS determinations?
No. STS determination requires a licensed professional supervisor. The coordinator may receive STS flags from audiometric software, but clinical confirmation must come from the PLHCP before the coordinator executes the required follow-up actions.
What happens if the coordinator misses the 21-day STS notification deadline?
Failure to notify the employee within 21 days of confirmed STS is a citable violation under 1910.95(g)(8). There is no grace period. OSHA inspectors will check the STS confirmation date and notification date when auditing audiometric records. Late notification remains citable even if all other follow-up actions were completed.
Does the coordinator need to be on-site to manage the HCP?
Not necessarily. A centralized coordinator using a cloud-based platform can manage enrollment, scheduling, records, and STS follow-up remotely. Some tasks like HPD dispensing require in-person coordination but can be delegated with clear protocols.

Automate the Operational Burden of HCP Coordination

Soundtrace handles audiometric scheduling, STS flagging, PLHCP review routing, and training reminders automatically — so your coordinator spends time on program quality, not manual tracking.

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Matt Reinhold, COO & Co-Founder at Soundtrace

Matt Reinhold

COO & Co-Founder, Soundtrace

Matt Reinhold is the COO and Co-Founder of Soundtrace, where he drives strategy and operations to modernize occupational hearing conservation. With deep expertise in workplace safety technology, Matt stays at the forefront of regulatory developments, audiometric testing innovation, and noise exposure management — helping employers build smarter, more compliant hearing conservation programs.

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