Frequently asked questions

We believe that strong relationships and excellent customer support are essential for the success of our business. We take pride in providing unparalleled support to our customers, and we are constantly listening and improving our solutions to meet their needs.

How does the platform work to streamline our hearing conservation program?

Soundtrace's cloud-based platform is designed to streamline your company's hearing conservation program in a variety of ways. Our software provides a centralized location for managing all aspects of your program, including employee noise exposure monitoring, hearing tests, and hearing protection equipment.

With our platform, you can easily schedule and track hearing tests, issue and track hearing protection equipment, and set up custom workflows and alerts to ensure compliance with OSHA and other regulatory requirements. Our software also provides real-time notifications and alerts to employees and managers to ensure that everyone is aware of important hearing health milestones and deadlines.

Overall, our cloud-based platform is a comprehensive solution for managing your hearing conservation program, helping you to reduce administrative burden and ensure compliance with hearing health regulations.

Is the platform user-friendly and easy to navigate for both employees and administrators?

Our cloud-based platform is designed with security in mind. We follow the latest security best practices to ensure that your data is protected at all times. Our platform requires authentication to access, and we use industry-standard encryption to safeguard your data in transit and at rest. Our software also provides configurable user roles and access controls, allowing you to limit access to sensitive data to authorized personnel only. We also perform regular security audits and assessments to ensure that our platform remains secure and up to date with the latest security standards. Overall, we take security very seriously and strive to provide our customers with the peace of mind that comes with knowing their data is protected.

What features does the platform offer for tracking employee noise exposure and hearing test results?

Soundtrace's cloud-based platform offers a variety of features to help streamline your company's hearing conservation program. Our platform includes tools for tracking employee noise exposure levels, as well as hearing test results. With our software, you can easily monitor and manage your employees' hearing health, all in one centralized location.

Additionally, our platform provides customizable alerts and notifications to ensure that you stay on top of important hearing conservation milestones, such as scheduling hearing tests or issuing hearing protection. Overall, our platform is designed to simplify the process of managing a hearing conservation program, making it easier and more efficient for both employees and administrators.

Can the platform integrate with our existing systems or do we need to migrate our data to use it?

"Our cloud-based platform can be easily integrated with your existing systems to streamline your hearing conservation program. We provide a seamless data migration process that ensures your employee health data is securely transferred to our platform. Our software is also designed to integrate with popular EHS (Environmental Health and Safety) systems, such as SAP, Oracle, or Salesforce, which can help automate data entry and reduce manual errors. Furthermore, we provide robust APIs that allow you to connect to our platform using your preferred programming language and tools. Our integration options ensure that you can continue to use your existing systems while leveraging the benefits of our cloud-based platform for managing your hearing conservation program.

What kind of training and support is provided for using the platform effectively?

We provide comprehensive training and support to ensure that you and your team are able to use our cloud-based platform effectively. Our team of experts will work with you to understand your unique hearing conservation program requirements, and provide customized training to help you get up and running quickly.

We also offer ongoing technical support to answer any questions or issues that may arise as you use the platform. In addition, we provide a user-friendly interface that requires minimal training for users to navigate and use the platform.

Our goal is to ensure that your hearing conservation program is running smoothly and efficiently, and that you're able to make the most of the capabilities of our software.

How customizable is the platform to fit our specific hearing conservation program requirements?

Our cloud-based platform is highly customizable, allowing you to tailor it to your specific hearing conservation program requirements. We offer a range of configurable options, such as custom workflows, data fields, and reporting options, that can be adjusted to match your specific needs.

Our software can also be customized to support different languages, regional settings, and measurement units. Additionally, we offer a range of add-on modules, such as mobile audiometry and noise monitoring, that can be added to the platform to expand its capabilities.

Overall, our platform is designed to be flexible and adaptable, ensuring that it can meet the unique needs of your hearing conservation program.

What kind of data insights and reporting does the platform offer to help us make informed decisions about our program?

Our cloud-based platform offers powerful data insights and reporting tools to help you make informed decisions about your hearing conservation program. Our software provides real-time dashboards that enable you to track key metrics, such as noise exposure levels and hearing test results, and identify trends and patterns over time.

We also offer a range of customizable reports that can be tailored to your specific needs, such as OSHA compliance reports, audiometric evaluation reports, and summary reports. Additionally, our platform provides advanced analytics capabilities, such as predictive modeling and machine learning, that can help you identify potential hearing health risks and take proactive measures to address them.

Our goal is to provide you with the data insights and reporting tools you need to optimize your hearing conservation program and protect your employees' hearing health.

Change the way manage hearing conservation