Partner Operations Manager

Full time

Cincinnati / Remote

Role Overview

Soundtrace is seeking a hands-on Partner Operations Manager to drive the success and quality of our channel partner programs in the field. In this key role, you will manage operational execution across partner networks, supporting field readiness, ensuring service quality, enabling partner revenue growth, and contributing to inventory and logistics readiness.

You will work closely with our partners, ensuring their field teams are fully trained, equipped, and successful in delivering Soundtrace’s OSHA-compliant hearing conservation solution. You will serve as the primary liaison for field operations with our partners, helping to scale partner adoption and grow field-driven revenue.

Key Responsibilities

Partner Success & Enablement

Lead onboarding and training of partner field teams to ensure successful adoption of Soundtrace services
Provide ongoing coaching, support, and field resources to help partners drive customer success and revenue growth
Serve as the primary field operations point of contact for partner leadership and field staff
Track partner performance against revenue goals and field KPIs to identify areas to improve adoption and service quality
Conduct site visits, audits, and field ride-alongs to ensure field standards are met and sustained
Support partner sales reps in driving field-based growth opportunities

Customer Success & Compliance

Ensure that partner-led field services fully align with OSHA regulations, industry standards, and Soundtrace’s internal protocols.
Help partners manage customer experience and satisfaction, resolving field-level issues and driving long-term retention.
Act as the escalation point when operational or service concerns arise in the field.
Promote a strong culture of safety, professionalism, and high-quality service across partner teams.

Supply Chain & Inventory Support

Coordinate preparation and shipping of Soundtrace equipment to partner field teams.
Manage inventory and logistics, including tracking usage, forecasting needs, and ensuring partners are well-stocked and ready.
Ensure all equipment is well-maintained and partner teams have the training materials they need to succeed.
Oversee returns and asset tracking to support field readiness and control operational costs.

Operational Excellence & Reporting

Create field playbooks, SOPs, and practical tools to help partner teams scale efficiently and stay aligned with our best practices.
Monitor and report on field KPIs: revenue, service quality, customer satisfaction, and compliance performance.
Work cross-functionally with Sales, Client Success, Product, and Ops to ensure a seamless partner experience.
Share insights and field feedback with leadership to inform strategy, product, and support improvements.

Qualifications

3–5 years of experience in partner management, field ops, or service delivery leadership.
Proven success driving partner adoption and revenue growth in a hands-on environment.
Experience coaching and supporting external field teams—comfortable both behind a desk and in the field.
Familiar with logistics and inventory systems that support field operations at scale.
Strong relationship builder that is able to connect with field reps, partner leaders, and internal teams alike.
OSHA or safety background is a bonus, but passion for protecting workers is a must.
Tech-savvy: CRM, field tools, and tracking systems are second nature.
Willing to travel regularly (50–75%) to support partners and visit field locations.

Why Join Soundtrace

Opportunity to lead the success of national partner field programs
Fast-growing, mission-driven company focused on preventing avoidable hearing loss
Work cross-functionally with leadership, sales, client success, and operations
Direct impact on partner revenue growth and operational scalability
Competitive compensation, performance incentives, and travel reimbursement

Hiring Process

We’re excited you're interested in joining Soundtrace! For a Partner Operations role, we’re looking for someone who thrives on building systems, loves working with people, and can bring clarity to complex partner workflows. Our hiring process is thoughtful but efficient. Here’s what you can expect:

Initial Screening & Recruiter Interview
After reviewing resumes for relevant experience in partner programs, operations, or logistics, candidates are invited to a 15–30 minute call.
Hiring Manager + Cross-Functional Interviews
Selected candidates meet with the hiring manager for a deeper dive into their operational background, strategic thinking, and collaboration style. This stage may include a brief take-home case or scenario-based discussion to evaluate problem-solving and documentation skills. Candidates also meet with 2–3 team members from Sales, Client Success, or Product to assess cross-functional alignment and team fit.
Final Interview & Offer
Top candidates may meet a founder or executive for a final values alignment conversation. References are checked focusing on ownership, adaptability, and effectiveness in partner-facing roles.

Please apply via our email at careers@soundtrace.com with your resume and why you would like to join our team.

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